RETURN POLICY

Exchange

  • We allow a one-time exchange per product category to ensure you find the perfect fit and better understand our brand's sizing.
  • Exchange request will be offered within 7 days from the date of delivery.
  • Customer is responsible for sending the product back to us for processing.
  • To initiate an exchange, please email us at contact@nattygarb.com, provide all the necessary details.
  • No exchange request will be catered for the sale orders.

 

Return

  • Email us at contact@nattygarb.com including your order number and clear details of the defect.
  • For defective items, we will arrange for the product to be picked up by our logistics team.
  • Once we receive the defective item, we will promptly inspect it and provide a resolution.
  • No return request will be catered for the sale orders.

 

Annual brand sale rules:

  • All sales are final: Items purchased during the sale are non-refundable, non-returnable, and non-exchangeable. Please refer to our size guide carefully before placing your order.
  • Cash on Delivery (COD): COD is applicable on orders above ₹2,000 and below ₹8,000, with an applicable COD fee of ₹299. Please note that the COD fee is non-refundable. A 25% partial payment of the total order value is required at the time of placing the order.
  • Discount Exclusions: Existing store credits and coupon codes will not be valid during the sale period.
  • Customer Assistance: For any inquiries or assistance, please email us at operations@nattygarb.com for the quickest response.
  • Shipping: Our team will be working diligently to ship all sale orders in batches. Please allow additional time for dispatch during the sale period.
  • Express Shipping: We will not be able to accommodate express shipping requests during the sale period.
  • Packaging: Sale orders will be packed differently from our usual The Natty Garb Box packaging.
  • Returns & Exchanges: No return or exchange requests will be entertained for sale orders, both online and in-store.

 

KINDLY NOTE: We do not entertain cancellations or refunds for orders placed on our website and In-store. Pre-Paid Orders will be prioritised over COD orders.